One Spain-based banking giant has recently been recognized as the best business bank account provider for the fourth year in a row, industry experts recently reported.
Spanish banking provider Santander was awarded the accolades, and was also lauded for offering the best quality current accounts for businesses for an astounding ten years straight. While Santander has had its problems in the past with customer service issues, the bank has taken steps to reform its image, experts say, and has been doing its best to make itself an attractive choice for the banking needs of small and medium sized businesses in the UK.
The new UK Banking Head for Santander, Steve Pateman, was gratified at all the progress the bank has made over the past 12 months, praising Santander’s excellent team and thanking its business customers that have trusted in the bank’s ability to provide business banking service to them. However, many experts have expressed consternation with the banking giant in regards to its excellent free business bank accounts yet the often terrible personal banking customer service it has become notorious for over the past few years.
In 2010, Santander’s retail banking division was named the ‘worst bank for customer service’ after 62 per cent of survey respondents indicated their displeasure with poor service. The problems stemmed from the Spain-based bank’s acquisition of Alliance & Leicester and its subsequent integration into the overall Santander network, which caused massive problems for A&L customers including losing access to their cash due to clerical errors and being given incorrect or misleading information from bank staff over the phone or in person.