One High Street banking giant has recently been inundated with complaints from frustrated savers furious over delayed transfers, lost cash, and all around poor customer service.
Personal and business bank account experts have been overwhelmed by reports from irate savers complaining that Lloyds TSB has been neglecting to complete even the most basic of tasks on their savings accounts. Yet Lloyds has been boasting that nothing could be further than the truth since the number of complaints it has received during the first half of 2011 were 25 per cent less than those it received during the first six months of the previous year.
The banking giant, which includes Cheltenham & Gloucester, Halifax, Birmingham Midshires, and AA Savings, recently reported a £3.3 billion loss for the first six months of 2011. A recent independent investigation into the issue discovered that key documents had been mis-sent, whilst cheques had been made out to the wrong names as well, and Lloyds has been documented in neglecting to transfer cash ISAs in 15 days or less as well.
Customers have reported a myriad of issues, such as one who had to wait a total of six weeks in order to withdraw the cash needed to pay for his planned golden wedding anniversary celebrations. Another customer made the startling discovery that his entire savings had disappeared into thin air, vanishing from the account completely.
Consumer group Which? chief executive, Richard Lloyd, spoke out about the massive number of complaints, stating that when banks make mistakes, savers want them to get the situation sorted as swiftly and efficiently as possible with as little inconvenience to them as possible. However, the financial services providers that comprise Lloyds Banking Group have been scoring consistently poorly in the consumer group’s satisfaction polls.